Very slow disappointing service

I am forever disappointed with the services that we get at dlamini shoprite , most tills are always closed and the ques are long. You stand in a que for 30 minutes while the tellers are taking their time to service us. The floor manager is as useless as the tellers. It will be month end and you’ll find only 3 tills opened and the rest are closed. Sometimes in order for those tills to be open customer have to screen and shout at the tellers or the floor manager. There’s super store which is a store owned by Chinese and trust me no matter how long the que is you’ll never wait for more than 5 minutes in the que because they are very fast. You can go to shoprite to buy just bread but you’ll spend 30 minutes or more at the shop. Please do something, get a new floor manager that will manage the floor not one that will always be at the tea room siping on tea