Very poor customer service
<p>Good evening,</p> <p>Please may you consider this as an official complaint.</p> <p>We are regular shoppers at Shoprite, Kafubu Mall, Ndola and several others. There have been plenty situations (Expired food items, wrong prices on labels, incorrect billing to state a few) where I have felt the need to complain and we have always ensured that we bring the attention of the person in charge at that time and not escalate it however today which was a couple of minutes ago has been one of our worst experience ever.</p> <p>We walk in to Shoprite and found that the shop was pleasantly crowded. We decided to get only the essentials we need and check out on your express counter. <br />As soon as we joined the queue we realised that there were customers with more than 10 items in their shopping trollies. Hoping that the attendant will guide them to join the right queue we did not create a fuss. When they reached the attendant the attendant continued to help them. There were other customers ahead of us who made a sound however she continued to attend to them. I tried walking to the manager in charge who considered answering his phone call more important then attending to an irate customer. I walked back and tried asking the attendant her name but she simply refused to reply.<br />I managed to somehow get Ms Janet Mwape's attention who also did not stop the attendant but walked away looking for the manager I would like to believe.<br />Even then no one stopped the attendant and she continued to help customersd with more than 10 items to be billed. <br />All said and done, I walked over to the manager Lameck Mtonga who just walked with us to the counter number 1 where all this was happening.<br />Finally on asking several times we got the name of the attendant Prudence Mwanza.<br />Even as we left there was no apology or whatsoever. <br />I have pictures and videos that I will gladly share on Facebook to show how poor the service was. <br />We tried to sort it out at the most basic level however all efforts in vain.<br />I hope to receive feedback from you at the earliest.<br />Kind regards<br />A faithful shopper until now<br />Vicky Mansukhani</p>