Verbally abusive towards customers

Good day

My husband and I went to shoprite Macassar today to go and specifically buy the R350 special of the 10kg Rice, sugar and maize meal ( all 10 kg). We got to the store and got the special. When we got at the tillpoint, my husband noticed the the price was wrong and told the cashier that it's suppose to be R350. The cashier immediately started giving him attitude and started arguing that he is wrong and the the special he was referring to has ended. My husband told her no we just came from the corner of the store and it even displays the special, she still argued and insisted he was wrong. During this time the packer that was there also started arguing with my husband, he asked her to please go and check for herself, yet they wouldn't listen. At this point the cashier, Linzay called the controller to come and assist. The controller, Cheryl then came and instead of sending someone to go and check the price , also started arguing with my husband. My husband insisted the packer go with him to check, while they went away, I was still standing at the tillpoint when the controller, Cheryl made the comment "Hy is n Dom donner". I immediately asked her who is a "Dom donner", to which she rep****, "he is". The cashier agreed with him and at that moment I told them that's my husband they were talking about.

My husband came back with the packer, with the price tag in her hand proving we were right about the price. No one apologized to my husband for insulting and arguing with him the whole time. I was so traumatized about the verbal abusive insult I heard, I was even shaking. How does ShopRite employ people like the controller who is always verbally abusive in the store and infront of customers. I've heard her talking with vulgar language before, this is not the first time.

I'm appalled by this behavior of staff. I normally don't just go with my husband to this store and can't imagine if our children was with him and they would hear someone saying their father is a "Dom donner". By looking at my husband's skin colour she chose to be disrespectful, rude and verbally abusive towards my husband. What type of customer service is this?