Urgent: Suspected Theft of Purchased Items at Shoprite Graaff-Reinet – Request for Investigation and Reimbur*****t

Dear Shoprite Customer Care,

I am writing to formally report a serious concern regarding a suspected theft that occurred at your Graaff-Reinet store on 13/01/2026, between 15:52 and 15:59. I believe I was ****** of two items I had purchased:

Iron Maq Auto Washing Powder

The incident appears to involve one of your packing staff members, Anele, at the till point. I was served by Danielle Merodene Goliath. After completing my purchase, I briefly left the till to buy a R1500 voucher at the Money Market counter.

I left the groceries at the till after taking my card, with my teenage kids present while I went to the money market. Upon returning home, I discovered the above items were missing from my shopping.

I visited the store for clarity, but unfortunately, I was not properly assisted. This experience has left me shocked and deeply displeased that my items could be ****** within your premises by a staff member.

For your reference, I have attached two receipts as proof of purchase and to indicate the timeframe of the incident.

I kindly request:

A thorough investigation into this matter (including review of the till footage and CCTV during the specified time window).

That the error be rectified and I be reimbursed for the ****** items.

Please confirm receipt of this email and provide a written response with your findings and proposed resolution within 7 business days. Failing a satisfactory resolution, I will escalate this matter to Consumer Protection and other relevant channels.

My Contact Details:

Full Name: Luthando Mdlalo Phone Number: *** ID Number: ***

Regards, Luthando Mdlalo