PG
Phillip G

1 reviews | Active since Sept 2014

21 Mar 2015, 11:21

UNRULY AND THREATENING

Went to the new shop rite liqour today (21 March 2015) to check on wine prices and as I enter, the liquor controller Thulani stood in my way, and rudely told me and my wife to get out of the shop and reenter the shop using another entrance. I was already inside at the isles when he rudely diverted me. Refusing to be treated like a stray dog, I asked for his name, and in return he lashed out saying I should call Shop rite head office. When I actually went to take his name, he'd removed his name tagtag already. Not only did he shout at me, he disrespected by wife. To make matters worse, a male security guard was close to the point of physically handling me outside as we left, challenging me to a physical fight. He was fuming and wanted to man handle me when I also asked for his name. I want them fired. I have never suffered such embarrassment. If they are not fired, I am taking legal action. I have already informed my lawyers and demand to see the store video showing all of which I'm talking about. Should Shop rite not discipline these people, I'm taking it further legally. I want someone to call me urgently.

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Replies (1)
Shoprite
Shoprite's reply23 Mar 2015, 10:34
Official
Hello PhilG,

Thank you for taking the time to contact the Shoprite supermarket chain.

We are sorry to hear of your bad experience when visiting Shoprite LiquorShop Newtown. As a customer driven business, Shoprite realises the importance of providing good customer service. Therefore, the details of your experience will be brought to the attention of Divisional Management for immediate investigation. One of our representatives will be in contact with you.

We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we are better able to continuously strive to improve the overall shopping experience of our customers.

Kind regards
Devon Currie
Customer Relations