Unresolved Issue Regarding Cappy Juice & Poor Customer Service

Subject: Formal Complaint – Unresolved Issue Regarding Cappy Juice & Poor Customer Service Good day Shoprite head office, I am writing this message as a formal complaint regarding the ongoing issue with the Cappy juice promotion and, more importantly, the unacceptable manner in which my previous complaint was handled. I have raised this issue before, yet my expectations were not met, and the way the matter has been handled is deeply disappointing. As a long-standing customer, I expected a basic level of professionalism, accountability, and respect. Unfortunately, Shoprite has failed to uphold even the simplest principles of Treating Customers Fairly. Your team has over-promised and under-delivered at every step. For a brand as large and reputable as Shoprite, this level of service is unacceptable. There has been no proper communication, no sense of urgency, and absolutely no evidence of customer-care ethics. The lack of follow-through shows a concerning disregard for the people who support your business daily. It is extremely frustrating to see a promotion advertised when there is nothing special about it in practice. Why run a special if you cannot honour it or manage the customer experience that follows? The entire situation has been handled with inconsistency and indifference, and I am completely disgusted by how this matter has been treated. I expect this complaint to be taken seriously, and I request: A clear explanation for the repeated failures in communication. Accountability for the poor service received. No stock received however all other stores have A concrete resolution regarding the Cappy juice promotion issue. I needed 5 cases different flavours Assurance that this kind of service failure will not occur again. I look forward to receiving a proper and prompt response, not another empty promise. Regards, Chandre Williams