Unhappy with SHOPRITE MONEY ACCOUNT

Good day

I have had such a bad experience with shoprite money account. Shoprite is very unprofessional and can not even respond to their clients neend. 1. I have a account with them and there's money in the account I forgot the pin I have requested a new pin on the 25 April 2024 I've been calling them and I get to Multu Chioce . The other contact center knows my number of hand. Their chatbots are useless 🤞 2. I have been sending them my temporary I witch had expired 07.05.24 Eventually when after a noice I got some sort of response that is still not answering me. 3. They avoided my emails even the Managing Director Wikus . 4.everytime I speaking to someone they give diffrent stories. 5. I was told on the 23.06.24 that I will have to wait till for 14 working days witch is today now they agent I spoke to this morning said they need my ID witch I can only get in July.

My problem is if I got the help in April this was not gone be the case . They say the calls are recorded I believe that they make notes on their systems .

They need to some how compensate me for the slow and no response