Unacceptable Delay in Voucher Reversal - Shoprite Customer Service

Dear Hello Peter Team,

I'm writing to report my extreme dissatisfaction with Shoprite's customer service. I requested a voucher reversal on Monday, 12th, and it's been 5 days with no response or update. I've provided all necessary documents, including my ID and a photo with the ID, but there's been radio silence.

I've followed up multiple times, and still, no feedback. I understand mistakes happen (I sent it to the wrong number initially), but the lack of communication is unacceptable. I'm owed a R500 voucher and need it resolved ASAP.

My details: - Date of request: Monday, 12th - Documents sent: ID, photo with ID - Follow-ups: Multiple, with no response

I hope this gets addressed urgently. Looking forward to a resolution.

Sincerely, [Gcobisa Nkangala]"