Unacceptable Bad Service From Management

I went to Shoprite store at Gezina today (04 September 2019) to buy some few stuff and withdraw money from money market. I had to wait at the long queue for a very long time and when i got assisted they asked me how much i wanted to withdraw and the money i wanted to withdraw was not enough for the cashier at the Money Market cashiers and they referred me to till number 10 where i was assisted by the lady called Lebogang Khoza if i remember the name correctly.

Lebogang asked me to check if she will have enough money in her till to give me and she was R 300 short to make R 3,750 i had to withdraw and i gave her my M number for withdrawal and because it is a huge amount i wanted to withdraw it needed the manager to authorize and ask one of the ladies assisting with packaging to call Velemina Motlale (floor manager i think) who was at the parcel counter at that time. That lady went to her for assistance and Velemina told her that she doesn't want where as i waited so long and still have to do some grocery and didn't expect such a bad service from management. Why do you have to give positions to people who are not willing to do what they suppose to do? it is clear to me that she doesn't love her job and respect it. What she did was refusing to assist me as a client/customer and decided to go outside without giving the reason why she said she doesn't want.

I believe that the cashier (Lebogang Khoza) who assisted me can confirm the bad experience i came across from your store today. This is rally unacceptable more especially from the management level and will really like to know if this kind of behavior tolerable.