KP
Keketso P
1 reviews | Active since Apr 2014
29 Apr 2015, 05:30
Tropika 2lt expired
It is with great dissappointment to have found expired Tropika's at Shoprite.The juice even had mould inside .Phumzile Nkosi the manager who was in charge when I raised the issue she said sorry.That is not valid enough I am have chronic gastros had I consumed the juice I would have been ill.she couldnt even go to check she instead acted very fullish.<br> <br> customer service at shoprite Chris Hani horrible the managemebt team flocks together and chat .Had this happened at another store I am sure they would attended to the matter abd immidiately removed the expired items
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Shoprite's replyOfficial
29 Apr 2015, 16:04Hello Phakoe,
On behalf of the Shoprite supermarket chain, I would like to apologise for your disappointment with Tropika you purchased at Shoprite Chris Hani Crossing.
As a customer driven business, Shoprite realises the importance of providing customers with quality products. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
We thank you for taking the time and effort to communicate with us. It is only with the help of concerned customers such as yourself that we are better able to continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your disappointment with Tropika you purchased at Shoprite Chris Hani Crossing.
As a customer driven business, Shoprite realises the importance of providing customers with quality products. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
We thank you for taking the time and effort to communicate with us. It is only with the help of concerned customers such as yourself that we are better able to continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Shoprite's reply29 Apr 2015, 16:04
Official
Hello Phakoe,
On behalf of the Shoprite supermarket chain, I would like to apologise for your disappointment with Tropika you purchased at Shoprite Chris Hani Crossing.
As a customer driven business, Shoprite realises the importance of providing customers with quality products. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
We thank you for taking the time and effort to communicate with us. It is only with the help of concerned customers such as yourself that we are better able to continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your disappointment with Tropika you purchased at Shoprite Chris Hani Crossing.
As a customer driven business, Shoprite realises the importance of providing customers with quality products. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
We thank you for taking the time and effort to communicate with us. It is only with the help of concerned customers such as yourself that we are better able to continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations