Trolley Madness

To whom it may concern, So it has taken me a while to compose myself and write this review, because i find people attitudes to be insulting and rude. My husband and I went to shoprite at delft mall on the 23rd December 2023 to do some last minute shopping for desserts etc and also to get a tin of paint at cashbuild seeing that the mall accommodates for us to do it all at the same time. So i went to shoprite 1st as it gets full very very quickly. I dont have a car and i live just down the road so after doing my shopping at shoprite i realised i got alot more than what i came for. I then also decided to get my daughter nappies at clicks as shoprite doesn't stock number 7 in pampers. So now i have to get the paint at cashbuild and call my lift to fetch me with all my goodies. When i came pass the food court at steers Horizon trolley staff upruptly stopped me and advise the trolley doesn't go pass that point which is complete nonsense because on numerous occasions my husband and I would go have breakfast at kfc with our trolley while waiting for our lift. The lady told me it doesn't bother her what i do i can put my groceries on my head for all she cares. This made me very angry because now i cant do everything i came to do. I then phoned my lift to fetch my groceries so my husband and i could go to cashbuild for the paint, she laughed and said im calling my lift at my own risk because the taxi's occupying space in the parking area might attack the vehicle. When i looked over my shoulder at the taxi area there were trollies blocking the parking for vehicles to park because of the taxi's. I then told this woman why dont u remove your precious trollies and wheel them in like you wanna do with mine she just laughed. I then contacted Faizel Barns to find out what i can do about this, he advised me that Horizon Trolley services is a 3rd party company which shoprite has put in place. I then contacted Marie Hendricks who had alot to say about how customers should do shopping and the trolley shouldnt leave the mall, well i wasnt going to leave the mall i was going to cashbuild.. Then she changed the story and said the customer must do the shopping take their groceries to their car and make the trolley vacant for the next customer, well not all of us have cars in the parking and if the trolley must be available for the next customer why is the trolley blocking the parking for the taxi's, shouldn't those trolley also be available for a customer. I am appalled by the mannet in which Marie Hendricks addressed my concerns because when she told me the trolley may not leave the mall i asked her why some of the trolley personnel from Horizon will go with you to your residence for R20 but Horizon also pays them a salary to manage the trollies??? During the time i spoke to Marie Hendricks she was blowing steam and sighing on the other end i could hear her loudly. I feel that this kind of behaviour is so disappointing and people will just let it go.. But i couldn't do what i wanted yo because of it.. I mean i would understand if i was blocked at the gates or a trolley person would accompany me to cashbuild but then i have to pay R20 for that too... Really disappointing and rude because i was sent from pillar to post and no 1 wants to take responsibility for the horrible treatment i received and all this 2 days before Christmas.. This needs to be addressed...