Till packers

Mayfield square Shoprite has the worst service when it comes to their till point, I do my groceries the every month and every time I have to pack my own groceries. When you ask where are the packers you don't get a straight answer. Some time last year I tried calling the manager who said, she'll call me back regarding the matter I guess she's still calling I don't know, not sure if she's still manages the store or the has been a change, can they please try to get packers especially on month ends I feel its not fair for me to pack my own groceries I don't even work there.