SM
Salome M

1 reviews | Active since Apr 2009

30 Mar 2015, 11:11

This store should close their doors

I was in your branch on Sunday-29 March to query the Computicket purchase I made. The cashier closest to the door at the Money Market counter referred me to the first cashier because her till could only print bus tickets. The cashier I was referred to was let alone neat in her work uniform but had a black bandana on her head... After relating the information given to me by Computicket she sat back for a good 5minutes, before deciding to go n look for the \manager". On her return she then says nothing. Has a chat wit her fellow colleagues without giving me any sort of update. She then took another 5/10 before looking for the \""manager\"" again. Upon her return she jus said \""you will have to wait for the manager he is somewhere here in the store\"" to which I asked where in the store n she just said I dont know and 2 other people are waiting for him as well. Now as am trying to restrain and contain myself from screaming at her she yells \""Next customer\"" and just leave me hanging.... This was bad"

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Replies (1)
Shoprite
Shoprite's reply30 Mar 2015, 15:27
Official
Hello Sal685,

Thank you for taking the time to contact Shoprite.

We are sorry to hear of your bad experience at Shoprite Dobsonville when needing assistance with your Computicket purchase. In the interest of good customer service, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our management representatives will be in contact with you to provide feedback.

In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.

Kind regards
Devon Currie
Customer Relations