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Peter M

1 reviews | Active since Jul 2014

01 Mar 2017, 14:57

This is one of the worst service ever found.

<p>This is one shop that you don't want to see yourself around month end especially during lunch time. Firstly, at the deli/food you'll have one lady that doesn't even show a smile servicing a long queue all by herself. Secondly, Shoprite has about 19 tills but not even at any given time you'll find at least 9 of them operational. They've got the queues split into two, the one going towards the left from the centre and another to the right. My luck, i went to the one on the left and there was only three tills operating, it happened that there were two shoppers having fully loaded trolleys and that leaves us with only one till to service a queue of more than 40 people, it took me 40 minutes to be served. I approached the so called manager and she said she has been complaining at the head office about the situation and nothing is getting done to resolve the issue. I asked her for her superior's email address and she could not give it to me. What does this tell you, we the customers keep on complaining and it ends up just there. How possible is that the manager doesn't have contacts of her superior? Nothing is getting done to address the customer issues. </p>

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