These people really don't know what they're doing. They are robbing me of my money in my money market account.

I am having endless problems with my Shoprite money market account. I tried to reset my pin since I cant remember it, the cellphone number I initially signed up with no longer belongs to me. I called, I emailed and initiated multiple chats to no avail. I keep being asked the same questions and ID and stuff which I have sent numerous times. On 14 February I was told telephonically that this will be sorted within 7 business days. When I ask for an update I am told to resubmit everything again. This is totally unacceptable!! Money was sent to me on 14 February to this account which I now cant access. Your service is absolutely disgusting!!