the worst service Ive ever experienced

I went to buy groceries at this new shoprite at ndofaya mall in soweto,I bought chicken pieces then I wanted to pay at the till,when suddenly philisiwe the cashier noticed that there's a whole in those pieces ,she then looked at me and said sorry you cant have them they have a whole,I asked her nicely so what should I do because i've been waiting in this que for the past 20 minutes,now that i have to pay you telling me that,she told me she doesn't know what I should do,and said i should pay for other things then go buy chicken pieces elsewhere because I'm wasting her time and i called her manager called busi and she just looked at me and said to her cashier she will go and look for somebody to check if there is any sealed braai pack as its a saturday and she doesn't want to entertain ******** customers.Its actually very sad when considering the kind of management that we have nowadays,no training and no customer service, its like their open their legs to top position