The information is based on my nephews experience with Shoprite, he went to open a xtra savings card but he already had previousy of which he called in to change his number, that was done immediately but he didnt know that his number must be changed at mo

The information is based on my nephews experience with Shoprite, he went to open a xtra savings card but he already had previousy of which he called in to change his number, that was done immediately but he didnt know that his number must be changed at money market call centre as well, he than transfered money from his pay just now to shoprite, when paying it declined, called in and were advised to email photo of him holding ID of which the manager did on 14 March, called in since yesterday 19 March, emails etc. They called him back this morning early around 8am and told him that its in the process of finalising, its 2pm and its stil not done, called in and they keep on saying about the TAT of 7 days of which he get but it was promised by them this morning without him calling that its being finalised an today is his birthday, he already paid for the voucher and cant use it.