Thandiwe admin manager at shoprite must lose her ghetto attitude towards customers

I went to shoprite in Pimville square to do money transfer for my auntie when I got there was greeted by a long que I waited on the que bt my concern was u waited there for almost 45 minutes to be served so I requested to speak to a manager a security lady gladly showed me the person to speak 2 so as I was walking to wards her I see there is 4 till points there and only 1 is working the other ones r just sitting there doing nothing so I went to this lady her name is thandi she was with the other coloured lady so I greeted her and ask why is it the is only 1 person working whereas it's month end don't u have staff she bluntly rep**** with her attitude saying there is nothing she can do as others are starting at 12 and that everywhere there is a ques and said am I expecting her to sit in the till I said yes if u are a manager u go over hundred percent to make sure that your customers are happy and well taken care off so that tomorrow they can come back because of the service u give them and not stand here by this corner and scratch your head and by saying that she felt I was insulting her,I wonder is that hygienic to be scratching ur head in front of ur customers and have the nerve to ask me what must she do if her head it's itching .so I wonder how does she train the cashiers to have a polite,hygienic and well mannered approach when she doesn't have I feel it's unacceptable for a person who hold a great position in a company as an admin of the store bt is failing dismally in meeting the standards of keeping the customers feel at home with ur store.i mean now we getting into the silly season where it's busy so it means in shoprite Pimville will always have excuses and managers like ms thandiwe who degrade and no respect whatsover to their customers.THANDIWE DOES NOT DESERVE TO BE THE AMBASSADOR OF SHOPRITE BRAND THAT REPRESENT LOW PRICES AND CARING FOR ITS CUSTOMERS.TO BE A MANAGER IT TAKES 11O % AND ALWAYS KEEPING YOUR CUSTOMER'S AND GOING THE EXTRA MILE TO KEEP YOUR STORE NUMBER ONE