CB
Craig B
1 reviews | Active since Mar 2015
20 Apr 2015, 08:24
Terrible unproffessional service.
On Saturday 18th April I was sent some funds through checkers Money market, so I decided to stop off at the Shoprite checkers at the route 66 centre in Gingindlovu KZN. I approached the Money market counter, which had no other people queued. I approached two ladies standing behind the counter who did not even acknowledge me until I called for their attention nor did they even great. I told them I would like to withdraw some money. At first it seemed like they did not understand until I told them I have a \M"number"
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Shoprite's replyOfficial
20 Apr 2015, 10:12Hello craigb24,
Thank you for taking the time to contact the Shoprite Supermarket chain.
We are sorry to hear of your bad experience at Shoprite Gingindlovu and we apologise for the manner in which you were treated in this instance. In the interest of good customer service, the details of your experience will be to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite Supermarket chain.
We are sorry to hear of your bad experience at Shoprite Gingindlovu and we apologise for the manner in which you were treated in this instance. In the interest of good customer service, the details of your experience will be to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Shoprite's reply20 Apr 2015, 10:12
Official
Hello craigb24,
Thank you for taking the time to contact the Shoprite Supermarket chain.
We are sorry to hear of your bad experience at Shoprite Gingindlovu and we apologise for the manner in which you were treated in this instance. In the interest of good customer service, the details of your experience will be to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite Supermarket chain.
We are sorry to hear of your bad experience at Shoprite Gingindlovu and we apologise for the manner in which you were treated in this instance. In the interest of good customer service, the details of your experience will be to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations