1 reviews | Active since Dec 2013
Terrible service - they never fail to disappoint
I went to Shoprite Attlyn and once again the service levels were appalling!! In other supermarkets cashiers at the express points take out your items from your basket, ring and then pack. But of course this has never app**** to this Shoprite store! <br> <br> You say you are service driven but that is not what happens at your stores and no one, not even the managers seem to care as they chat and make a noise at the till points with the rude cashiers! <br> <br> Then I proceeded to the money market counter and again, the slowest service ever! Your sister company is putting you to shame in regards to their service and theirs isn't the best either!! All I wanted to do was collect my Computicket tickets and the untrained ill prepared cashier proceeded to try and emboss my card using the back of her pen and surprise surprise it didn't work because the merchant slip is cardboard!! She proceeded to maul my card for 5 minutes and didn't have the decency to apologize or explain!<br> <br> Is there any form of customer service training given to these \representatives"of your brand?<br> <br> This level of service I guess is a norm for Shoprite. You find nothing wrong because you are not fixing it!!!"""
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite Atteridgeville. As a customer driven business, Shoprite understands the importance of providing superior service. Shoprite invests significant resources in the training of its staff especially in areas such as customer service and it is disappointing to hear that you have not experienced great service.
In the interest of good customer service, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite Atteridgeville. As a customer driven business, Shoprite understands the importance of providing superior service. Shoprite invests significant resources in the training of its staff especially in areas such as customer service and it is disappointing to hear that you have not experienced great service.
In the interest of good customer service, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations