TERRIBLE SERVICE EVER, AND LACK OF EMPATHY FOR THE ELDERLY

<p>My dad deposited money using the money market at Shoprite Zola this past Saturday. he has never used the services before. Therefore the experience was daunting as it is. BIG MISTAKE EVER. The system shows that the pin is incorrect; he cannot remember the pin he chose to use. So I send him back to Shoprite to change the pin. Little did I know that would be the worst experience for my poor dad ever. The sad part is that i can overhear the conversation with the cashier, not only is she abrupt and rude towards him, but the lack of empathy towards this old man is unfathomable.</p> <p>I’m extremely angry and disappointed in the manner in which he was treated. </p> <p>Now he is told he has to wait 3 working days for the pin and yet the INCIDENT has not been escalated. He is not waiting 3 working just to change the pin. And where on your terms and conditions does it say he has to wait that long to change a pin.</p> <p>He pays to use the services and you are not doing him any favours by doing YOUR job. If you hate working the till, find another job. But i refuse to have my father treated in that manner.</p> <p> </p> <p>Never again will he return to that supermarket, where every shopper is treated as functionally illiterate and uninformed.</p> <p> </p> <p>I am livid at this service. This will definitely not be the last time.</p> <p>I will share my experience with everyone and anyone that cares to listen, every social media platform available.</p> <p>That is why I choose Checkers over Shoprite any given day.</p> <p> </p>