DM
Dinah M
1 reviews | Active since Apr 2015
28 Apr 2015, 13:02
Terrible customer service from Sale Manager !!!!
I am livid!<br> As I was about to purchase tooth pastes (Sesodyne) on the 27 April 2015 we then re**** that it was on special for R14.99 I then call the sales person ( Phumla) who happened to be in that aisle at the time I asked her if the product was really on special and she said yes but she then took the product to get it scanned and returned and said that the product was actually R38.00 . I then told her that I would like to buy the product at the price I saw it at i then asked her to call the manager
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Shoprite's replyOfficial
29 Apr 2015, 11:38Hello DM Maseko,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite Southgate Value Mart. As a customer driven business, Shoprite understands the importance of providing customers with good service and we apologise for the manner in which you were treated in this instance. As discussed with you by our Customer Service Centre Agent, the details of your experience will be brought under the attention of Divisional Management for investigation.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite Southgate Value Mart. As a customer driven business, Shoprite understands the importance of providing customers with good service and we apologise for the manner in which you were treated in this instance. As discussed with you by our Customer Service Centre Agent, the details of your experience will be brought under the attention of Divisional Management for investigation.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Shoprite's reply29 Apr 2015, 11:38
Official
Hello DM Maseko,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite Southgate Value Mart. As a customer driven business, Shoprite understands the importance of providing customers with good service and we apologise for the manner in which you were treated in this instance. As discussed with you by our Customer Service Centre Agent, the details of your experience will be brought under the attention of Divisional Management for investigation.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite Southgate Value Mart. As a customer driven business, Shoprite understands the importance of providing customers with good service and we apologise for the manner in which you were treated in this instance. As discussed with you by our Customer Service Centre Agent, the details of your experience will be brought under the attention of Divisional Management for investigation.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations