Terrible Attitude

The cashier (Maria) and Front Supervior (Ntswaki) did not show any interest to assist me after I waited for more than half an hour on the queue. They told me that the POS machine is off-line and should come back the next day or pay cash. I was very angry and frustrated as I needed those items urgently for my daughter, what is even worse all the relevant stores (Clicks and Game) in Lakeside Mall were already closed. I had to drive 15km to another store which is not within my vicinity because of staff members who are not customer focused and lazy to work. What is the point of Shoprite driving sales and specials if they do not train their employees on customer service. After yesterday I made a decision, I will rather buy at Pick n Pay or Woolworths - I rather pay extra R3 or R5 for convenience and best customer service.<br> <br> My plea is, Shoprite Senior Management - please train your staff members to be customer focused. Cheap prices does make Shoprite different but the service does. I wasted my time at Checkers for nonsense.