telephonic conversation

On response to my complaint dated 24-04 201d ireceived a call from a person called MARCELL who assured me that he would investigate the matter which I believe that he did. However on the 28-04-2015 @ 09-30 I received a call from the store manager ?? ( ROLAND ) who said to my wife that \ he could not believe that we could not have seen the products because the racks were full and the products were in his office".I am now asking if ROLAND thinks I go around making up stories.Now please be advised that the goods can be delivered to my house !!!.If that store wants me to contact WHITEY BASSON I will have NO problem in getting in touch with him as HE and my BROTHER ( who by the way is a SUPREME court JUDGE are good friends ) so I am now letting MARCELL deal with this matter once again."""