Swift response.

Should out to Shoprite Checkers Customer Care.

After I have been struggling with one particular outlet, I called customer care and spoke to a lady who took my details as well as that of the store in question.

She called me back the next day with feedback as well as escalated my issue to one of the regional managers who also called me to assume me of steps to rectify the situation.

This week, on Wednesday, I went to the same outlet and was subjected to unpleasentness by one of the cashiers. I called customer care again and spoke to another lady. She took down my complaint and I got a call from the branch manager on the same day. She sent me an email the very next day(I think she tried to call me a few times).

I do not remember the name of the lady who helped with my first call but the second one is named Shandre. First *** Second ***

Though it is sad that one should have to lodge complaints, it is comforting to see that queries are taken seriously and addressed as soon as possible.