Super angry

Good day

I would like to express my bed service that I received from one of your staff members at Shoprite liquor Jabulani mall. I was serviced by Bangumusa Tshabalala. I purchased alcohol and also asked for a bottle of Jameson which is kept on the cigarette count, he went to fetch it. On return I told him I had forgotten cigarettes can he please add them. He just looked and me and called the next customer, i said excuse me i haven't finished with my purchase as I'm still on the till , would you please go fetch the cigarettes and he said why didn't i tell him when he went the first time and I told him i forgot but since i am still on the till can he get them. He refused and said I must go to the cigarette counter and strand another line, I said no and he said well i can go talk to his manager cause he will not stand up again for me. I went and spoke to the manager who just got drained when he discovered who the compliant was about, his response was ma'am please write a email to ShopRite as this person and problematic and you are not the first customer he is disrespecting. I have numerously intervened but he is not willing to change. I am very unhappy with the service and disrespect from this Bangamusa person.