Subject: R32,997 Cash Order (332740) – 11-Day Delay, CPA Breach, and Threat to Resell Paid Stock Dear House & Home / Shoprite Holdings, On 12 Nov 2025, I paid R32,997 for 3 PS5 consoles (Order 332740)

Subject: R32,997 Cash Order (332740) – 11-Day Delay, CPA Breach, and Threat to Resell Paid Stock Dear House & Home / Shoprite Holdings, On 12 Nov 2025, I paid R32,997 for 3 PS5 consoles (Order 332740). Despite payment, the order is 11 days late due to inefficient logistics. I've been treated poorly, and the Bloemfontein branch threatened to resell my consoles, breaching the CPA. I demanded a refund via email to Group Legal (Andre Schoultz) and the CEO, with a 12:00 PM deadline. They failed to respond. I require immediate refund processing and public confirmation. I demand the R32,997 refund today, as per CPA regulations. Sincerely