SM
Sinenhlanhla M
1 reviews | Active since May 2015
05 May 2015, 20:58
Still waiting for a response
I went to withdraw R500 from my Sbux Nsfas account. The transaction apparently didn't go through but my balance reflected that the money had been withdrawn. I called Nsfas who promptly sent a confirmation email to shoprite that the money did indeed go through to shoprite. I spent over an hour trying to find out how the matter would be resolved to no avail. I gave them a few days and went back only to spend another hour with them saying they are waiting for a response from the head office. Its been almost two weeks now and I still don't have my money or a proper response. I am a student and I need that money.
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Shoprite's replyOfficial
06 May 2015, 12:49Hello Snemdliva,
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite.
As a customer driven business, Shoprite understands the importance of offering good customer service. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite.
As a customer driven business, Shoprite understands the importance of offering good customer service. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Shoprite's reply06 May 2015, 12:49
Official
Hello Snemdliva,
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite.
As a customer driven business, Shoprite understands the importance of offering good customer service. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite.
As a customer driven business, Shoprite understands the importance of offering good customer service. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations