Squashed ****roach Left for death

<p>I went to shop rite hammanskraal to buy a kettle, I had two cards with me and wanted to pay with both cards.The cashier misunderstood me,and she did not bother to ask for clarity,she processed the transaction from one card,when I told her that I wanted to pay with both cards,she said that she assumed that I wanted a cash back!.I requested that she delete the transaction, she said it was impossible. I requested to see the manager,she called the assistant by the name of Cedric Mamakope.He was unapologetic ,he showed no remorse,did not even acknowledge my concern, he offered no solution, all that he did was to say the mistake has happened and there is nothing they can do,they are not a financial institutions ,if i wanted to fo a reversal,i must go to my bank,with no empathy at all.I tried to explain that the reason I wanted to use two cards was that there was insufficient money in my credit card ,which the payment went through anyway and left me with an overdrawn amount affecting my credit scoring and I did not want a refund,I wanted to buy what I needed,but he did not seem to care,after a while seeing that he offered no help at all,I decided to leave.What hurt me the most was not the encounter, it was his remarks when I turned my back to leave the shop.He said:'Jessi's jooo'.I just kept on walking, feeling like a dirty toilet paper that one couldn't wait to flush away. Like a ****roach squashed out of disgust and left to die in silence.Clearly customer service does not matter here,as I customer I have a right to be heard and to be offered with solutions that are suitable to my needs.</p>