spoilt meat

Dear Shoprite Customer Care,

I would like to lodge a formal complaint regarding the poor service and unpleasant experience I received at your Shoprite Zola branch in Soweto.

On [insert date], I purchased meat from the store which I later discovered was spoilt. Initially, I thought rinsing it might help, but upon further inspection the next morning, it was clear that the meat was indeed off. Unfortunately, my sister, who stays with me, had already consumed some of it.

As I am currently on leave, I returned to the store to report the issue and request assistance. Upon arrival, I asked to speak to the manager, who introduced himself as *****s. His attitude was extremely rude and unprofessional — he did not apologize for the inconvenience and instead instructed junior managers to process my refund. When I raised my concern about my sister having eaten the meat, his response was shockingly insensitive. He stated that “should anything happen, we must bring a letter from the doctor — or if she dies, bring a post-mortem.”

I was deeply disturbed by this comment. Such a response from a manager is unacceptable and shows a lack of empathy and professionalism. It also raises serious concerns about how other customers — especially elderly community members who shop there — are treated.

I later received assistance from the Fresh Food Manager, who handled the matter respectfully and processed my refund without any further issues. I appreciate his professionalism and believe he set the right example of how customer concerns should be handled.

I request that this matter be thoroughly investigated, and appropriate action be taken against the manager for his conduct. Additionally, I urge Shoprite to look into the quality control of perishable items at this branch to prevent future incidents.

Thank you for your attention to this matter. I look forward to your response.

Kind regards, Noxolo Mnisi *** ***