SPEECHLESS

I am ****en disgusted.... as a consumer walking into your store at 120 End Street. Your security is utterly pathetic, why Would Shoprite Siuth Africa go ahead and use profits and investors cash to pay a security company called mild-mint /mint Africa? I really work hard for my money and to be treated the way I was treated by a security that hates he’s job Is completely unacceptable! I bought bread paid and left, 3 minutes later I went back to buy airtime and the security at the enterance calls me using her hands as if I’m at some taxi rank or as if I’m a ******** She then marked the item that I entered and paid for it. After that the same security that checked my slip saw that I bought the bread and took my slip threw it in the dustbin and refused to let me out. I felt like a ********, I felt filthy, I felt violated, causing a scene everyone was looking at me as if I’m a *****, but when heist/******ies happen your security can’t do anything. (The manner in which this statement is is still very toned down) I am sick and tired of ****ty service.... on tv your marketing is on point and portrays the brand as the number one brand however this is how you treat your consumers? The didn’t expect me to be advance and come on hellopeter to complain. The service is BAD I mean your target market is the lower-end of the market, I walked in not because I’m part of the lower-end market but because I needed something and your store closer.... he went as far as intimidating ME, a graduate, I went to SCHOOL. I HAVE A POSITION AT MY PLACE OF EMPLOYMENT AND THATS not how anyone should execute their roll and responsibility, he could even communicate in English with me, a simple basic business language! I am disgusted. Uhm.... that was my last time in a shoprite store. I mean your communications team might not even read this complaint of take it serious. If I had the energy I would go to the ombudsman.... anyways GOOD luck with your brand, I even remembered being part of a shoprite campaign where influencers were used to promote the brand but ya no. HOW DO YOU BUILD A GLOBALLY COMPETITIVE BRAND WITH SERVICE LIKE THIS????