RM
Rory M

1 reviews | Active since Jan 2014

20 Feb 2015, 19:18

Specials never available

reading my weekly paper i find a special that is available at Shoprite till Sunday coming, Only to arrive by the shop to hear sold out will only get stock the following Monday, sorry tough luck, this is the 3rd time in the last 12 months that this has happened. Yes we receive a paper to say when stock is in, we will be contacted, as the last time was eggs, when we wanted to claim, we were told that the eggs don,t come from a specific supplier, the previous time they would contact us, never to be heard from again. Why are these large retailers advertising in a Thursday paper, when the special actually starts the previous Monday/ Once again 80km round trip wasted for a special that is not available, with other retailers i get similar product for same value, i am beginning to think this is just a ruse to attract customers, hoping that they will buy other products, such a shame that a branded shop like this is going down the drain. Another customer you have lost, thank you

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Replies (1)
Shoprite
Shoprite's reply23 Feb 2015, 14:21
Official
Hello RoyMalan,

Thank you for taking the time to contact the Shoprite supermarket chain.

We are sorry to hear of your bad experiences when visiting Shoprite Klerksdorp. As a customer driven business, Shoprite understands the importance of providing customer with quality products and superior service. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.

In the interest of customer service, the details of your experience will, however, be brought to the attention of Divisional Management for investigation. One on our representatives will be in contact with you shortly.

Kind regards
Devon Currie
Customer Relations

Best regards,