Shoprite Unhappy Customer - Missing Items

On Sunday 21 April 2024, I bought some few items at Pretoria North Shoprite Store but I didn't notice that not all my stuff were packed and put inside the trolley by the shop assistant. However, I went straight to the car and put all the items inside my car and gave the trolley to the trolley guy who requested to take it back. Nevertheless, when unpacking the items I realized that the 2Kg Sunlight washing powder, Deepheat gel and the tooth brush and other items were missing and due to my busy schedule at work, I could not go to the store immediately as I also had to locate the till slip and when I finally got the time, the controller asked me to talk to the security guy and he requested that I produce the slip but I didn't have it with me except the Xtra savings card and the proof of transaction on my banking app. Nevertheless, my phone battery died while I was showing him the details of the transaction and he requested that I charge the phone and come back with proof.

Since this was my second incident experiencing this kind of a problem and also on the other side my wife once had the same problem but we didn't report such. I felt compelled to get to the bottom of the matter and went home to charge the phone and also looked for the till slip for about a few hours and only to find the till slip in the waste bin. I then went back to the store and gave the security guy the till slip and he went inside only to return after a few minutes indicating that all the items were packed according to the security footage and indicated that I might have lost the plastic bag inside the taxi. Surprised as I was I told him that I was using my car and I was not assisted by anyone to unpack the items from the trolley besides the shop assistant who pack the items.

When I requested, that can I also view the security footage, I was told that I do not have sufficient grounds to view it according to their policy. I indicated that these has happened multiple times and I really want to view the security footage to identify the items as well and see what actually transpired on that day.

However, I was told that the only way to see the security footage is if I have a case number from the police station and without it there is nothing they can do to help me. I opted to make a review about this unpleasant service I have received for more than twice with missing items than to waste taxpayers money by reporting a case whereas the value of the items a below an hour rate of a police officer. Nevertheless, the money I lost is too much for me and I believe that my wife and I are not the victims of missing items.

I just lost my trust and genuine interest in Shoprite.

Unhappy Customer.