Shoprite Thabazimbi horrible service

Yesterday morning around 7am I went to Shoprite to withdraw my money from my money market account and the pay point declines the transaction but the money is still deducted from my account. I was told to wait while they tried to fix the problem, which they were not able to fix it and get me the money that was withdrawn successfully, the manager said they are not sure where the money could be hanging. We called the money market support team who confirmed that the transaction was a success but the problem is each agent didn't devote their time to the case so we had to start over each time with a new agent who was giving different information from the other. I spoke to the manager again around 10am whom I had to explained to since the problem started that I was from a 14hr Nightshift and I was supposed to go to court by 9am,also that I hadn't eaten anything since I thought my errand there at shoprite would take only 10 min at most. I expressed to her how far the Shoprite is from where I'm staying and how transport is scares and also that I couldn't afford the up and down also that I was hungry and the shop had my money. She didn't seem to care and proceeded to make her food in from of me and started eating. Also the matter of transport that I had explained to her she said it's the customer's business on how they solve their own issues, I told her this issue I did not cause as it was something arising from the shop and not my fault and also asked why should I take responsibility for costs that I didn't create. She proceeded to eat in front of me. The support care insisted that the money is in the store but the manager and the lady who helped with the transaction said they don't know where it is and there's nothing that they can do today. That was after having me wait for more than 5 hours and having me miss court due to this issue. I asked them for a letter stating what was keeping me from coming to court and also because I hadn't tested I wanted to have a note as proof to my employer in case I have a problem during the Nightshift to which the manager refused again. I am unhappy with the service I received from shoprite Thabazimbi and even now as I'm typing this a day after, I still do not have the money that was withdrawn.