Shoprite South Africa Head Office employee refuses to share details after and accident

On the 11th August 2024 I was involved in a accident with a Shoprite employee from their head office. On the scene everything went smooth and I proceeded to report the incident to the police station. I have been contacting him since yesterday (Monday 12th August 2024) and information has been very slow. He refuses to give me his work address as well as the risk teams details. When I asked him who Shoprite is insured with he says he does not have the information as well as delaying with providing me an insurance reference number. My insurance requires this details urgently and I do not think it is fair that information be withheld. Failing to do so I will repair my vehicle and request that Shoprite South Africa compensate me as my vehicle is only a few months old.

The employee also seems to be rude when I advised him that I will escalate the matter. I have been informed that he will not respond to me any further.