Shoprite send global money Zimbabwe 🇿🇼

Shoprite send global money Zimbabwe, please be warned Do Not go there it's a nightmare, l send R13000 on Friday till today no money has been received and no tracking information, the customer service is very bad, no response, no answers. I really feel helpless. I tried their agencies but it's really a waste of time. I can't even work, l am actually going crazy for a big company like Shoprite to run such a nightmare Please 'm appealing to anyone who can assist me get a refund please