Shoprite's bad customer experience!!!

My cellphone was pick pocketed inside the store,I discovered my phone was no more,I asked for assistant from the trainee manager to use they phones to call the police as the suspects were still in the store.They told me that the store is not responsible for any losses and I won't be able to use they phones.I asked for the camera footage but they told me the cameras are not working.The regional manager didn't even bother assisting me,all I got was unsympatic \don't care\"attitude.The suspects left the store with no action taken,I asked the security guards to assist me but however the trainee manager told them to all go back to they posts as they can't stand around and assist me because the store is not liable,I would have to see my way out.I was left in pain as I have always been a loyal customer to them,I visit the store daily.I'm very disguised with the pathetic service.I regret ever been a Shoprite customer,the experience has changed my whole perspective about Shoprite.I'm very angry and disappointed,my sister once lost her phone at Pick n Pay but the customer service and the assistances was way different to the one I had.Will never ever do my shopping there anymore,,I regret!!!!"