LN
Lwazi N
1 reviews | Active since Feb 2014
18 Mar 2015, 18:16
Shoprite robbing consumers of their change
In the past year I have been living here in Mount Frere I have noticed that all cashiers at the Shoprite in Mount Frere (Eastern Cape) do not return change of 10 cents or 20 cents, they simply tell you that they do not have any 10 cents or 20 cents in their cash registers. By doing this I'm sure Shoprite makes a lot of money by robbing consumers who come to their shop by not giving them all the change that is due to them. Even though it is only 10 cents and 20 cents, at the end Shoprite makes a lot of money from this. I wonder if this is not violation of consumers' rights, who pay more for their groceries everyday without knowing.
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Shoprite's replyOfficial
19 Mar 2015, 16:31Hello lwazino,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience when visiting Shoprite Mount Frere. As a customer driven business, Shoprite understands the importance of providing customers with good service and therefore would never knowingly or intentionally mislead its customers. In the interest of good customer service, the details of your experience will be brought under the attention of Divisional Management for immediate investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience when visiting Shoprite Mount Frere. As a customer driven business, Shoprite understands the importance of providing customers with good service and therefore would never knowingly or intentionally mislead its customers. In the interest of good customer service, the details of your experience will be brought under the attention of Divisional Management for immediate investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Shoprite's reply19 Mar 2015, 16:31
Official
Hello lwazino,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience when visiting Shoprite Mount Frere. As a customer driven business, Shoprite understands the importance of providing customers with good service and therefore would never knowingly or intentionally mislead its customers. In the interest of good customer service, the details of your experience will be brought under the attention of Divisional Management for immediate investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience when visiting Shoprite Mount Frere. As a customer driven business, Shoprite understands the importance of providing customers with good service and therefore would never knowingly or intentionally mislead its customers. In the interest of good customer service, the details of your experience will be brought under the attention of Divisional Management for immediate investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations