nD
nazeem D

1 reviews | Active since Nov 2013

17 Feb 2015, 18:03

SHOPRITE REFUSES TO REFUND ME FOR ***** GOODS

I BUY DAILY FROM SHOPRITE FLORIDA.. I BOUGHT A TRAY OF EGGS ON SPECIAL FOR R32.99.<br> MY WIFE TRIED FRYING ONE EGG, IT WAS OFF. SHE TRIED A SECOND EGG , IT WAS ALSO OFF.<br> I TOOK THE REMAINING EGGS WHICH WAS STILL SEALED WITH THE LABEL AND EXPIRY DATE ( 3/3/2015 ) BACK TO SHOPRITE , FLORIDA. THE SUPERVISOR MOMGEZI WAS ON DUTY. I TOLD HIM THERE ARE 2 EGGS MISSING BECAUSE WE THREW IT AWAY. HE CAME WITH DIFFERENT STORIES SO I LEFT IT THERE AND LEFT. I MY PHONED AND REQUESTED TO SPEAK TO THE MANAGER 3 TIMES. I WAS TOLD HE IS NOT AVAILABLE. I REQUESTED THEIR FAX NUMBER. THEY SAID THEY DONT HAVE A FAX. I REQUESTED THEIR EMAIL WHICH THEY GAVE ME. [Email Removed] I TRIED SENDING MAIL. EVERYTIME IT WAS RETURNED. I PHONED AND WAS TOLD I MUST JUST KEEP ON SENDING BECAUSE THAT IS THE ONLY EMAIL THE MANAGER HAS.<br> THIS IS TOTALLY UNACCEPATABLE<br>

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Replies (1)
Shoprite
Shoprite's reply18 Feb 2015, 14:51
Official
Hello jogera,

Thank you for taking the time to contact the Shoprite supermarket chain.

We are sorry to hear of your disappointment with the eggs you purchased at Shoprite Florida. As a customer driven business, Shoprite understands the importance of providing customers with quality products and superior service. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.

In conclusion I would like to thank you for taking the time and effort to contact us.

Kind regards
Devon Currie
Customer Relations