SN
Sizakele N

1 reviews | Active since Jul 2014

13 May 2015, 10:13

shoprite products not safe to use

I bought a flask from shoprite in palmsprings mall, I use the flask to always have hot water to make formula for my baby, the flask is a plastic container with a glass container insider to store the hot water. between the plastic container and glass container there's space when I pour water from the flask it leaks, so I opened it at the bottom to take the leaking water out, after opening at the bottom the glass container inside the flask burst while I was still holding it, and cut my hand wide open, I had to pay my neighbour R300 for petrol to take me to a private hospital, I had to pay the hospital to stich my hand n I paid for pills as while, I m warning every customer never to buy products from shoprite they r not safe to be used, I spoke to Edward- branch manager at shoprite palmsprings mall I requested the that the store must remove their flasks on the shelve, Edward told me its factory fault when a flask has a crack inside it will burst, this is prove that shoprite buys their products from a factory and never check if the product is safe shoprite does not sale quality products, im going to warn all my friends, colleagues and community that the store does not sale quality.

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Replies (1)
Shoprite
Shoprite's reply13 May 2015, 13:41
Official
Hello MISS PINKY,

Thank you for taking the time to contact the Shoprite supermarket chain.

We are sorry to hear of your disappointment with the flask you purchased at Shoprite Palm Springs. As a customer driven business, Shoprite realises the importance of providing customers with quality products. Therefore, the details of experience will be brought under the attention of Divisional Management for investigation. One of your management representatives will be in contact with you shortly.

We thank you for taking the time and effort to communicate with us. We realise that it is only with the help of concerned consumers such as yourself that we are able to offer service excellence and quality that can be trusted.

Kind regards
Devon Currie
Customer Relations