Shoprite Poor Customer Service

Dear Hellopeter, I had purchased a Phillips Iron (clothing) from Shoprite-Chatsworth during December 2019 which has a 2 year guarantee. Last week October 2020 the iron cuts off and leaks while ironing which seems to be an electrical fault so I took the appliance with the receipt to Shoprite. The customer service received was absolutely shocking as they where firstly so rude and initially refused to exchange the product even though there's a technical fault while it should be noted that the appliance was kept in excellent condition. According to Shoprite staff and the manager since the iron switches on it works fine however I tried to explain actual ironing is required to see the fault but this was not considered. Shoprite staff proceeded to leave the iron one for approx. 45 minutes while I waited and insisted that since the light functions it works but they where unable to adequately test in accordance to daily usage procedure and further more none of the staff where technicians to diagnose the issue effectively. My concern is that Phillips is a worldwide brand with a reputation and it clearly states on the packaging that there is a 2 year guarantee however Shoprite staff refused to acknowledge and I had to argue with them for nearly 45 minutes until they eventually replaced the product. As per my experience with other major stores they do check the product and based on the guarantee the product is either refunded or replaced should the customer be unhappy or feel unsafe using it. I personally will not support Shoprite again.