SHOPRITE MONEY MARKET WASTE OF TIME

I sent R200 to a family member through money market not knowing that you have to have a money market to receive the money. The family member doesnt have a smart phone and need the money to buy food items at shoprite. I have been emailing them for almost 6 weeks. I asked them to refund the money back to me and they refuse to do that. They want me to open a money market account to which I have no intention of doing. I dont recommend sending vouchers to a needy person using this method.