Shoprite money market *****sters

Shoprite money market services are not reliable, sent money using Superswift and now my beneficiary can't collect the funds because they are now saying his under 18years, yet when registering them as a beneficiary they only request the cell and names of the beneficiary as they appear on their ID. Now can't reverse the funds. Shoprite is a ***** mart. ****** at their partner's bank Steward Bank.