SHOPRITE MONEY MARKET ACCOUNT NIGHTMARE

I really regret why i used my Pay just now to sent a voucher to shoprite money market. I sent a voucher to shoprite money market and the-after was told to download the shoprite app , which i did when i tried registering a account it stated that i already have a account , mind you i don't recall registering an account before. I went to shoprite store where they really tried to assist me as they were also confused because they could also see on the system i have no account that is linked to me, they tried calling the call center waited for more than an hour at the store with no answer from the call centre. When i got home i tried using the whats app very very useless no help at all , it just take you to the same page and repeat the same steps. I then went to the market account app clicked on support wrote the problem all i got was " replying in 35 min" the whole day so so useless. i started calling the call center what a nightmare 3 days full no one is picking up , untill i tried calling just before 8pm they pick up but said nothing all i could hear people talking in the background then i asked my wife to call also they pick up and placed her on hold,bad customer service at its best. i Then started writing emails (***) but guess what no reply till today its been 2 weeks my money is just laying at shoprite i cant buy my daughter school stationary as i intended that money for. Shoprite i want my money i have sent you all the documents on the email and app my ID picture and me hold the ID, all i need you is to give me my money back then you will never see me again utilizing your service again, such a big company that is struggling to rectify customer complains and i have seen here on hello peter people complaining about the same issue i have. (MONITOR YOUR CALL CENTRE) I advice any one who wants to use this service don't you dare do so if you don't want to have a nightmare like i did

TO HELL WITH YOU SHOPRITE MONEY ACCOUNT, IF I WANTED TO SAVE MY MONEY I WOULD HAVE , NOT YOU KEEPING IT FOR ME