SHOPRITE MMA - ABSOLUTELY USELESS

I have a money market account which up till now has worked perfectly. In September I was asked to FICA/KYC on the App. I did what was requested on the App pm the 19th September only for it to disallow my ID Document and I then started the tedious email process, sending everything TWICE. The first time a on the 20th and as the first time they also didn't like the format of my documentation and after I sent more than one follow-up email asking what had happened, I finally got a reply on the 27th and I sent another email that day with more documentation. So imagine my frustration when after having to query it AGAIN that the formats are STILL NOT WHAT THEY ARE LOOKING FOR and I demanded that they send me an email with EXACTLY WHAT IT WAS that they needed. To date I have not yet had the response and my account remains blocked. SO I FIND IT MOST IRRITATING that they (a) have a hold on my account and (b) that I get an SMS today advising that I need to FICA/KYC by the 19th November - which is exactly what I have been trying to do for the last THREE WEEKS. SO I tried again and suddenly there is no issue with my documentation so it is quite obvious that you had a glitch in your system which has now been corrected, what IRKS me is that the deposit I made was returned so I was charged by my bank for a transaction that didn't go through due to YOUR INCOMPETENCE. No apologies or explanation - NICE ONE!!!!!