Shoprite ****ming srd grant recipients

Goodday sir/madam

Shoprite is one of South Largest retailers,The Shoprite Group value is Putting our customers first. Acting ethically and with integrity. Making a difference beyond our own doors. They don't treat customers according to those values.Shoprite are busy ****ming/*******ion blocking customers money market accounts making it impossible for them to withdraw their srd grants payments.

Alot of people dont have ids,the majority of them lost it and aren't able to afford to go for a new ones.All banks require proof of identity and proof of address when opening a bank account,Then Shoprite introduced the money market account Wich didn't need any id or proof of address when opening an account online,The only 2requirements was your id number and cellphone.So the majority of the srd grant recipients opened Shoprite Money market accounts as payment method for the srd grant. Shoprite got alot of clients and the Majority was srd grant recipients.

Everything goes smoothly for a few months then suddenly when you try logging into the Shoprite app,it says service unavailable than afterwards you get a notification saying your account is blocked and you have to contact customer care.When you contact customer care after waiting for hours or sometimes even days to get a response,They tell you to send an original id,aswell as a selfie holding your id,if you tell them you don't have an id they tell you sorry we can't help you any further.They ask you security questions you answer it successfully but that don't count at all.Ive spoken to more than 20 people who's money market accounts are all block without any reason,and strange enough everyone who's accounts are blocked don't have id documents.one lady has almost R2000 in her account but she can't access her account because it's blocked and she don't have an id.One of relatives have been using the money market account for almost a year ,her srd grant gets paid into that account every month.Last week the 30th when trying to login to her account she received a notification that said "Account details cannot be verified" and they also requested an original id.She never had an id,she app**** at home affairs but she was arrested and sent to prison before she could collect the id.How is it possible that after using the account for 1year they suddenly can't confirm her details but they've accepted the srd payment that was paid on the 30th April,if they couldn't verify her details than they should have rejected the srd payment,but theyve accepted it. None of this make sense.

The question is why do Shoprite only block customers accounts who doesn't have an id document??How do they know that those specific customers don't have an id??One of Home affairs employees must have leaked out that information to shoprite.And the majority of those customers have outdated tempory ids.So home affairs have everything on record.so home affairs is working with Shoprite in ****ming poor vulnerable people.

The srd grant are these customers only source of income,they depend on it to eat, Shoprite are fully aware that these customers don't have id documents and they can't afford to go for a new I'ds,because they don't have access to their srd grant thats in their accounts.This is daylight ******* and Shoprite can't get away with this.Some people have been struggling to gain access to their accounts for almost 5 months without any success. Why didn't Shoprite request proof of identification when opening the money market account??Why did they allow customers to open an account by providing only an id number and cellphone number?? Because they knew these customers were desperate to open accounts wich didn't require an id,because the majority of them don't have IDs.

These customers humanrights are being violated,It's inhuman to withhold these peoples only source of income.These people live in poverty,these people depend on the srd grant to survive.Shoprite don't even try to help these customers with another solution.They refuse to accept I'd copies,outdated tempory ids or certified affidavits. These people need access to their accounts, they need their srd grants that's in their accounts.These people need their srd grant to survive. Their customer service are poor They don't know how to talk to customers,they have an irratated attitude when customers contact them.They refuse to find solutions to help customers,I don't know why is it called Customer care because they surely don't care about their customers