SHOPRITE ****ming poor people

I have a Shoprite money market account at Shoprite ,2weeks ago the App didn't work then after trying to open the app numerous times it finally open and I was shocked when I saw a notification saying my account is locked,"due to entering the wrong pin " but I've never ever entered a wrong pin.The same happened to alot of people,their accounts get lock whenever money is deposited into their accounts.When my account didn't have any balance it worked perfectly but the moment money was deposited it suddenly locked my account.i don't have an id,I lost everything when my place burnt down a month ago.I contacted customer care and they said a tempory id is also accepted.So I got a temporary id.I answered all the security questions correct and I've send a picture of myself holding my tempory id as they instructed,so now they say I must have a greenbar coded I'd.Why are these people coming up with different excuses everytime.Why don't tht want to unlock my account so that I can withdraw my money.Is this how they Rob people of there money.The ironic thing is they don't ask for proof of identity when you open an account but when your account gets locked suddenly and they hear you don't have an original I'd they insist on an original I'd.i need my account unlock please.The R350 srd is my only source of income.i need my money that's locked in my account