Shoprite Middestad Mall - Pensioner broke kneecap, 19 staples, no help from store*

Shoprite Middestad Mall - Pensioner broke kneecap, 19 staples, no help from store*

On Friday 25th July, my 62 year old mother, who is a pensioner, fell inside Shoprite Middestad Mall. Not one staff member helped her up - customers had to help her.

We thought it was not serious, but at home she was in severe pain. I called the ambulance. She was admitted to Elsies River Hospital on 25th July, then transferred to Tygerberg Hospital on Sunday. Doctors confirmed her kneecap broke and she had to be operated. She had 19 staples in her knee and came home on 4th August wearing a knee brace. She still cannot bend her knee.

Every month we must go back to Tygerberg Hospital for check-ups. She is struggling to walk and in pain.

I reported it to Shoprite Middestad Mall. Manager Mr Taylor asked where exactly she fell and for a till slip. She did not have a slip. I brought her in a wheelchair to show them. They checked cameras and saw the fall, but said there was nothing on the floor. Then a lad