Shoprite malmesbury

after craving pretzels for two weeks my husband offered to buy me some at a tuck shop but I declined because it was not the kind I liked and insisted on buying it at shoprite because that's where I saw the pretzels I wanted.

Bought the pretzels at shoprite a couple days later as I go there once a week (Saturdays) when needed because I live like 22km away. Set things up to watch a movie with the hubby and kids and enjoy the pretzels only to find the most disgusting, old, smelliest pretzels I have ever seen and tasted in my life fortunately for my kids I took the first bite and puked it out instantly.

If that wasn't dissipppointing enough I tried laying a complaint on the shoprite website typed it all out with pictures of the (R50) soleo pretzels and the slip the complaint wouldn't go through. I then phoned the malmesbury branch and I was told the manager is on leave and asked for someone who is in charge and was told that they are never in office or avaible and that I can leave a message and my number I did so but not before explaining why I needed to speak with the manager. After hearing WHT I had to say the employee (in auww) then stated that the product should not have been on the shelf seeing that it was past its shelf date and I could just bring it back for a refund but I told her I don't live that close by and have to use public transport to get there and I am only able to go once a week (Saturdays) she then said that the manager would be in contact regarding this matter. Fast forward to today (Wednesday). No one has contacted me regarding this.