Shoprite Lebowakgomo Embarass Customer For Having Own Hand Sanitizer

Attention: Customer Service and Complaints Department.

Earlier this morning 25/03/2020 at around 07h15 went to Shoprite Lebowakgomo and I was treated and manhandled like a ***** for my hard earned expenditure. I was called with names, remarks were like I am touching their products with my contaminated hands. I understand it is everyone responsibility to combat the spread of Covid-19. However I do believe that Shoprite Lebowakgomo uses that to exploit and undermine its customers. I was forcefully removed from the shelves, called names, called on security officers to forcefully sanitize my hands hence I did not see that store provides sanitizer. However I clearly indicated that I have my personal sanitizer recommended by my GP. But I was told that I can’t touch their products because they are not certain about it. Same refers back to that hand sanitizer they are using, as I am allergic to certain sanitizing products. However, that was not considered because I was judged by how I appeared. I even asked they said it’s not compulsory since you have your own sanitizer. Now, the concern is that I was called names, humiliated, dragged from shelves, insulted by a personnel and controller for not using Shoprite hand sanitizer. If I had not used it I would have been thrown out of the store for my hard earned expenditure. My question is, was it necessary to insult me? Was is necessary to shout at me? Was is necessary to drag me from shelves? That employee who said I am touching their products with contaminated hands, hence I proven that I used my own was it well addressed for him to say that? Earlier this morning, I had a telephonic conversation with store manager, it is evident that she is the one who motivates and encourage this gross conduct amongst employees. Reason being she never bothered to listen to my concerns, came to a conclusion that her employees would never do that. She has promised to attend to me as she mentioned that she is busy yet, she never bothered to devote to this matter. Even I am still waiting for her to address this matter. It’s assumed that indeed she is the one who encourages such gross conduct. It’s so unfortunate that customers had to experience what I had experienced particularly from a controller, though I might be wrong from their perspective however it was really necessary for them to call me with names? I became a centre of attention for my hard earned expenditure. Everyone was looking at us being dragged like a ***** In resolution, I don’t want them to be apologetic for their gross conduct, as I strongly believe that there are continual customer experience test and coaching mechanism implemented by the store to address similar scenarios. I request disciplinary actions to be considered their apologetic manner in this regards its irrelevant. Hence this was demonstrated by a controller. You can’t manhandle a prominent customer like that, and that won’t even restore my reputation and erase a fact that I was humiliated in early hours of morning. Reputation it’s something that should be shielded against all odds. I am quite definite that they will turn the apology into mockery once I leave, should disciplinary actions not be considered I request an instore public apology by involved employees. This should be done in front of all customers hence they had the courage to manhandle me like a *****, humiliated me. They should also experience what they did to me.

Thato ***